Renters Responsibilities

Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession until the items are accepted back into the possession of Illuminating Kandles. Under no circumstances are rental items to be left at unattended premises. Rental items are not to be used by any other third party.

Rental Period

The rental period of customers that choose to select the dry hire option, is for 1 day. Illuminating Kandles must agree to any extension to this period. This means that if the customer dry hires the item, they must return it within 1 day.

If your items are delivered by Illuminating Kandles, we will pick the items up either on the same day or the following day at the venue. This pick-up time and date will be discussed with the hirer.

Condition of Items

We pride ourselves on ensuring our hire items are kept to a high quality standard. As our collection is made up of hired pieces some items do show some wear from frequent use.

Upon return of the rental items to Illuminating Kandles, Illuminating Kandles will inspect the items to ensure they are in the same condition as they were supplied i.e. no chips or cracks.

Delivery & Collection

Illuminating Kandles is located in Sydney, NSW and services the Sydney region.

Delivery & collection service is available for events held in Sydney with no minimum hire spend.

Delivery and set up fees will apply based on the Customer’s proximity to our Headquarters, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice.

Customers with small order sizes have the option to dry hire items (pickup and return rental items to our Headquarters) free of charge.

Delivery/collect & pick-up/return times to be agreed at time of booking. Illuminating Kandles will not be liable for any delivery or collection delays caused by circumstances beyond their control.

Delivery of Services/Goods, Delivery and Return of Equipment

Hire Period

All products are hired out on a maximum 1-day hire basis – typically Friday to Monday.

Hirer pick up and drop off is at our Headquarters.

Should the Hirer fail to return the products within the allocated time frame a late fee/extension fee day will be charged at the rate decided by Illuminating Kandles.

Care, Washing & Packaging

Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.

All rental items supplied by Illuminating Kandles are clean, hygienic and ready to use. We ask that all food & liquids be removed from the rental items after use. Please see below for specific cleaning instructions by item type.

Please rinse and remove excess food & liquid on our champagne coupes.

Please do not wash the champagne coupes, only rinse with water and remove excess liquid from the champagne coupes. Illuminating Kandles will take care of all of the cleaning of hired items.

Please note:
Our items are not to be left out in damaging weather and our items are not waterproof.

Bond

A $300+ bond is required before collection or delivery and covers damage, loss, missing items, excessive cleaning, late returns, or breaches of hire terms. Items are inspected on return, and if satisfactory, the bond is refunded within 5–10 business days. Any costs for damage, dirtiness, missing items, weather exposure, or late returns may be deducted. If costs exceed the bond, the Hirer must pay the difference within 7 days. The full bond may be forfeited for non-return, irreparable damage, or prohibited use.

Licence Upload

The Hirer must upload a valid driver’s licence before collection or delivery of hire items. The ID must match the booking details. Hire may be refused if valid identification is not provided. Identification is securely stored for verification and to recover any costs for damage, loss, or breaches of Terms and Conditions.

You as the hirer agree that Illuminating Kandles may use these details should the conditions of hire be broken and thus our customers partake in a transparent and fair agreement.

The hirer will need to upload their licence and agree that Illuminating Kandles may use these details should the hirer break the conditions of hire.

Damaged or Lost Champagne Coupes

If you damage or lose the champagne coupes, you will need to pay $10 for each coupe lost/damaged.

Broken/Damaged Cylinder Candles

If you damage, break or lose our cylinder candles, you will be charged as per the replacement value of the cylinder vase. Replacement value of our rental items is based on the current retail value. The replacement value will need to be paid via bank transfer.

All reimbursements shall be paid by the Hirer within 48hrs of notification of damage/loss and may be subject to late fee/extension fee if overdue.

Damaged, Breakage & Loss

We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. Illuminating Kandles will also complete their inspection and will notify the Customer within 3 days of their return of the status of their hire items. This gives Illuminating Kandles sample time to count, clean and reconcile orders.

Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should hire items be located at a later date, it is the responsibility of the Customer to return them to Illuminating Kandles at their own cost. If items are located but not returned by the Customer, the replacement value will be deducted from the bond and the hirer will be required to pay the replacement value.

If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted and will need to be paid via bank transfer.

All items supplied by Illuminating Kandles shall always be deemed owned by Illuminating Kandles.

All products are supplied to the Hirer on the basis of reasonable use within the advertised context.

Should any item/s become lost, stolen or damaged when in possession of the Hirer, the Hirer shall immediately notify Illuminating Kandles. The Hirer agrees to pay for all products lost, destroyed, broken, stolen, damaged or not returned to Illuminating Kandles.

Replacement costs will be paid to Illuminating Kandles based on the current pricing and availability of the items on the market. Should no equivalent item be found by Illuminating Kandles then the Hirer is to reimburse Illuminating Kandles the cost in cash or bank transfer at a cost set by Illuminating Kandles.

All reimbursements shall be paid by the Hirer within 48hrs of notification of damage/loss and may be subject to late fee/extension fee if overdue.

Payment Policies

50% deposit is required upon receiving the invoice to secure the order. This reserves all rental items listed on the Customer’s invoice.

The remaining payment must be paid 7 days before the event date.

Orders are not confirmed unless a 50% payment is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers.

We accept bank transfer payments. Illuminating Kandles account details are included on Customer invoice.

Order Changes & Cancellations

Cancellations of orders can be made up to 7 days from event date. If cancelled within 7 days of your event, you will be charged 50% of the total hire cost given the lost opportunity to hire those items to other clients.

All cancellations need to be given in writing. No verbal cancellations shall be accepted to minimise any misunderstandings.

Liability

Illuminating Kandles is not liable for any injury, death, personal harm, or property damage to individuals or items of the Customer arising from the rental of items or any other damage caused directly or indirectly by us (the independent supplier).